Question 1

How can I reach your team for questions about sales?

Accepted Answer

You can connect with an Ora Medical representative at any time by calling (514) 839-1773 or sending an email to info@oramedical.ca. It's always a pleasure to talk, don't hesitate to reach out!

Question 2

How can I contact your team for support?

Accepted Answer

For questions about a purchased product or downloaded app, please send an email to support@oramedical.ca. We aim to respond to all requests within 24h.

Question 3

How does the Levity work?

Accepted Answer

The Levity is a gait trainer that supports the user with an innovative partial weight bearing mechanism. This allows your child to interact with the world using their arms, unlocking tons of possibilities.

The Levity has adaptable features to suit every user's needs. The body weight support, harness, speed and direction of the device are ajustable, and you can even fold it for transport.

You can learn more about the Levity here!

Question 4

Who is the Levity for?

Accepted Answer

The Levity is designed for children with walking difficulties, and fits most children between the ages of 3 and 12. Contact our sales team to find out if the Levity is right for your child.

Question 5

How can I try the Levity before buying it?

Accepted Answer

Ask your healthcare professionals about trying the Levity since they may already have access to one. In the case where they don't have one but are interested in acquiring/trying the Levity, please make an appointment here to talk with one of our representatives.

All Levity pricing plans include a two weeks full refund guarantee starting on the day you receive the device. This allows you to try the device and see if it's meeting your expectations.

In any case where the device does not suit you or your child's needs, you will receive a refund once the device has been shipped back in good working order. Your agreement will be terminated with no further fees or penalties.

Question 6

How can I fund my Levity?

Accepted Answer

We know that medical equipment accessibility isn't easy. We are very aware of this issue, and Ora Medical is doing its best to provide flexible financing options to help families acquire a Levity.

Many families have completed successful social fundraising campaigns for their Levity, using websites such as GoFundMe. We offer advice to families wanting to create their own fundraising campaign. For assistance, please get in touch with us at info@oramedical.ca.

Finally, we suggest asking for funding from foundations that are helping families of disabled children to acquire medical equipment. To download our list of recommended foundations, please get in touch with us at info@oramedical.ca.

Question 7

Where is the Levity available?

Accepted Answer

The Levity is available for pre-order in Canada and the United States. If you would like to reserve a Levity, please book a meeting here.

For any international inquiries, please email info@oramedical.ca.

Question 8

How can I reserve a Levity?

Accepted Answer

You can reserve a Levity by making a $500 refundable deposit to secure a position on our waitlist. Book a meeting here or email info@oramedical.ca to talk with one of our representatives.

Question 9

How much does the Levity cost?

Accepted Answer

The Levity has different pricing options for purchase or lease. For more information about our pricing, don't hesitate to reach out by booking a meeting here or sending an email to info@oramedical.ca.

FAQ.